“To see behind walls, draw closer…”
– The Secret Life of Walter Mitty

The first leg of my journey didn’t take me too far from home: only about an hour south, to Salt Lake City. My duffel bag and I were headed there for a three-day interpreting workshop sponsored by my employer, Sorenson Communications. I commute there two or three times a week, usually by train; but since this event was mentally demanding and the hosts wanted all in attendance to get plenty of rest each night, Sorenson cut my travel time by putting me up in a hotel for the week. Still somewhat of a rookie in the adult world, I was pretty excited by the idea of being on a “business trip” (a.k.a. attending three days of training in the building where I normally work, and sleeping in a hotel at night).
Hence, imagine my elation when my place of temporary lodging ended up being a very nice hotel. It was more of a studio apartment, with its own full kitchen as well as a furnished living room. I could cook my meals there. And since Sorenson was reimbursing for food each day of the conference, I could shop at my favorite grocer–Harmon’s, if you want to know–and buy things that I would never spend my own money on.
If you heard “fancy cheese” in the above sentence, you read correctly.
So, after the first day of training, I made my way immediately to Harmon’s. With a very forgiving budget in mind, I didn’t quite know where I should start. The store helped me out in that respect by placing their chocolate display near the front entrance, just beyond the cheese counter. Therefore, I decided, chocolate would be the foundation of each meal I consumed here. But in order to use my energy efficiently, I made cheese my first stop, moving around the case at a leisurely stroll, selecting a couple of flavors that I’d never heard of before and that didn’t seem absurdly expensive.
As I strolled, the lady behind the counter asked if I needed any help. I did not think so, as I was about to head over to the chocolate, and of this I have considered myself a connoisseur for some time now. After studying my options, I selected a bar called Madagascar, made by Ritual, a company based out of semi-local Park City. The appeal of this choice was its price (a mere eight dollars compared with others that cost over ten) and, admittedly, its aesthetically pleasing package. So my first decision was made. But what to do next?
“Let me know if you need help with anything,” an amiable female voice repeated. Now, I thought, it seems that I do.
“What cheese would you suggest pairing with this chocolate?” I asked.
That was the beginning of an adventure.
The woman at the cheese counter (Anne was the name on her badge) took the bar from my hand. “Good choice,” she commended me. “This is the only chocolate I can identify with my eyes closed.” She turned the package around, examining it. I, apparently a rookie at this too, had not noticed the tasting notes on the back: “raspberry, citrus, & peanut” they read. With one glance at these, however, Anne knew just what to do next. She grabbed one of the hunks of cheese in my cart, and said with a gasp: “That’s exactly the one I would have picked! Look at me,” she added, rolling up her sleeve to bare her forearm, “I’ve got goosebumps!”
That seemed to me an overreaction, but I was later to be proven wrong. I read the name on the label: Toma. So. Toma and Madagascar was the ideal pairing of the day. I considered myself ready to move on to other courses, but apparently Anne disagreed. She delved into an description of the Madagascar’s flavor, explaining what made it unique. I learned that cocoa beans take on the aromas of the soil in which they are grown, and therefore every country’s chocolate is different. Then she took me back to the cheese counter and gave me so many samples I thought I wouldn’t have room for the Toma by the time I got back to my studio. She took me to an olive oil display and had me try three varieties. Then back to her station once again, where she slipped me a bag of bread and stuck a label on it that read SAMPLES. “If they give you grief at the checkstand,” she whispered furtively, “tell them Anne had extra and didn’t want it to go to waste.”
There will be more about Anne in a future post. I liked Anne. But she was not the only person I grew to like over the course of those three days in Salt Lake.
Interpreting is an emotionally draining profession.
For three days at the workshop, the ten attendees and five presenters discussed and practiced methods of getting a message into our head, extracting its essence and meaning, then putting that meaning onto our hands in a way that conveys every nuance–every sigh, every scoff, every rise and fall of the speaker’s voice. And yet, we are instructed not to allow the feelings expressed in these ways to ‘stick to us’.
We’re only human, though, and sometimes they do. And sometimes–perhaps even more often–our own feelings leak through. This includes the stress associated with our work itself, such as having to put on and take off so many characters in a single shift, vicariously experiencing their joys and tragedies, and putting on ourselves the pressure of making sure their daily tasks are completed on schedule. So by the end of the third day of training, the number of situations we’d been called on to interpret–imaginary though they were–had taken its toll.
The final exercise we did in pairs, with one of the presenters observing and critiquing each pair. The one standing over me and my partner happened to be the one who had intimidated me the most since the beginning. The message I was given to interpret was nothing extraordinary, but I felt immense pressure to do it perfectly, and my confidence plummeted. When I was finished, the presenter asked me what I thought I had done well. My mind went blank.
She and my partner looked expectantly at me for some time, their facial expressions gradually softening, encouraging me silently to focus on the positives. But as their eyes rested on me, I could not fight the tears that were slowly filling mine.
The woman who had so intimidated me just minutes earlier suddenly shifted roles, becoming my cheerleader instead. “Let me tell you what I liked,” she said, and highlighted to me strengths that I was not even aware I possessed. The remainder of the training session went more smoothly, and at the end of the day when we were all saying goodbye–all of us who had been strangers just three days earlier, but who had bared our souls to each other and were now an unexpected sort of family–this woman hugged me the tightest out of everyone, and would not let me go until I knew that she believed in me. That I was good enough to do this, even if I didn’t think so.
It’s odd how our perceptions of people can change so quickly, without much effort at all. How a woman who works at the grocery store can, just by telling stories and slipping us one too many free samples, become a doting and generous mother figure. Or how someone can be a demanding instructor one moment, and a reassuring friend the next. Sometimes all it takes is for us to push past a single wall, and be willing to try out what’s on the other side.
Call it a taste-test, if you’d like.

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